Boardsi Leadership Talks

How Technology, Behavioral Science & AI Are Transforming Customer Loyalty | Ish Agrawal

Martin Rowinski Season 3 Episode 15

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0:00 | 25:03

What if the most important part of the customer journey begins after the purchase?

In this episode of Boardsi Leadership Talks, Martin Rowinski sits down with Ish Agrawal, Stanford MBA, founder of TAP, and former innovation leader at PwC, Praxis Labs, and X (Google's Moonshot Factory).

Ish shares her unique perspective on the intersection of technology, behavioral science, AI, customer experience, and entrepreneurship. From helping Fortune 500 companies explore emerging technologies to building a startup focused on transforming post-purchase engagement, Ish explains why customer retention is becoming the most important growth strategy for modern brands.

Topics discussed include:

✔️ Leadership lessons from consulting, startups, and innovation labs
✔️ Why empathy is a critical leadership skill
✔️ The role of behavioral science in customer engagement
✔️ How AI is changing the future of commerce
✔️ Building customer loyalty through post-purchase experiences
✔️ The power of storytelling and brand connection
✔️ Lessons learned from launching and scaling a startup
✔️ How founders can leverage advisors and board members effectively
✔️ Why experimentation beats overplanning in innovation

Whether you're a founder, executive, marketer, product leader, or aspiring board member, this conversation offers valuable insights into innovation, leadership, customer experience, and building businesses that create lasting impact.

🎙️ Hosted by Martin Rowinski
CEO of Boardsi | Author of The Corporate Matchmaker & Beyond the Title

Learn more about Boardsi:
https://boardsi.com

Connect with Ish: https://www.linkedin.com/in/ish-a-357b8255/

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